Complaints Procedure

Updated: 24 Mar 2026

We’re committed to resolving complaints fairly and promptly. This procedure does not affect your statutory rights.

How to make a complaint

Email: hello@tech-verse.com
Business hours: Monday–Friday, 9am–5pm

In writing

Customer Service Manager
VIP Computer Centre Limited
VIP House
4 Hardwick Grange
Woolston
Warrington,
Cheshire WA1 4RF

Our response times

We acknowledge your complaint within 2 business days and aim to provide a full response within 5 business days. If further investigation is required, we will inform you of the expected timeframe and keep you updated.

If you are not satisfied

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an appropriate Alternative Dispute Resolution body or seek advice from Trading Standards.

TechVerse is a trading name of VIP Computer Centre Limited, a company registered in England and Wales (company number 02552402) with its registered office at VIP House, 4 Hardwick Grange, Woolston, Warrington, Cheshire, WA1 4RF.